Terms of Use for our Services

These “Terms of Use of our Services” apply when you use or buy our Services, and should be read together with our General Terms, our Privacy Policy, our Cookie Policy, our Refund Policy and our Acceptable Use Policy.

The contract between you and NORIX DEV EOOD (UIC/EIK 208920554) is a distance contract within the meaning of the Bulgarian Consumer Protection Act (Закон за защита на потребителите). It is concluded online through this website, without the simultaneous physical presence of the parties.

To enter into the contract: (1) choose an eSIM package; (2) on the checkout page, review the selected package and enter your contact details (first and last name, email and phone) and your billing address; (3) review the order summary, which states the package, data allowance, validity and the total price; (4) confirm that you are at least 18 years old, accept these terms, and expressly request immediate delivery of the eSIM, acknowledging that you lose your right of withdrawal once the eSIM is activated (see the Refund Policy); (5) complete payment by card, PayPal, or SimSwift points. Card payments may require 3-D Secure authentication by your bank.

Before you pay, you can review and correct every detail you entered, and you can change the selected package. You may stop the process at any time before payment is completed. If you do, no contract is concluded and no amount is charged.

By submitting payment you confirm that you have read and accept these terms, including the General Terms and the Terms of Use of our Services, and that you place an order with an obligation to pay.

The contract is concluded when payment is confirmed. A confirmation is then shown on screen, the eSIM is provisioned, and the order together with the payment receipt and invoice (PDF) is sent to the email address you entered. The order is also available in your order history, where you can view and download it. If you checked out without an account, you can access the order with the same email address. If payment fails or is not confirmed, no contract is concluded and the order is not fulfilled.

Main information before you order: the package page and the checkout show the main characteristics of the service (country or region covered, data allowance and validity period), the total price and the currency in which you will be charged. The price shown at checkout is the total price you pay and includes applicable taxes. No additional fees are added at checkout. The eSIM is delivered digitally, by email and in your account, immediately after payment is confirmed. It works only on an unlocked, eSIM-compatible device, so please check your device before you buy. Every purchase is a one-time payment, not a subscription: it does not renew automatically, and the service ends when the data allowance or the validity period of the package runs out.

We are responsible for any lack of conformity of the eSIM service with the contract under the Bulgarian law on the supply of digital content and digital services (Закон за предоставянето на цифрово съдържание и цифрови услуги и за продажбата на стоки). If your eSIM does not work as described, contact support@simswift.io. You are entitled to have it brought into conformity or, where that is not possible, to a price reduction or a refund, as provided by that law and by the Terms of Use.

These terms remain available on this website, including the General Terms and the Terms of Use pages, so you can read, save or print them at any time.

The contract is concluded in English, Turkish or Bulgarian, depending on the language selected on the website.

NORIX DEV EOOD undertakes to: (a) provide the eSIM service in accordance with the package you paid for, and to provision the eSIM after payment is confirmed; (b) use reasonable efforts to keep the platform available and working, and to fix faults within a reasonable time; (c) give you clear information about packages, prices and these terms before you place an order; (d) issue a payment receipt and an invoice for each confirmed payment; (e) process your personal data in accordance with the Privacy Policy and applicable law; (f) respond to questions, complaints and refund requests sent to support@simswift.io.

NORIX DEV EOOD has the right to: (a) receive the price of the package you ordered; (b) update, change or discontinue features of the service as described in these terms; (c) suspend or close an account as described in the Terms of Use (section “Ending the contract and closing your account”); (d) refuse or cancel an order whose payment is not confirmed, or an order covered by the section “Restricted jurisdictions”.

You undertake to: (a) give accurate, complete and up-to-date details when you create an account and when you order; (b) pay the price of the package you order; (c) keep your account access details confidential and tell us immediately about any unauthorised use; (d) use the service only in accordance with these terms and applicable law; (e) use an unlocked, eSIM-compatible device that you are responsible for.

You have the right to: (a) use the service within the package you paid for; (b) receive a receipt and an invoice for your payments; (c) withdraw from a purchase within 14 days, until the eSIM is activated, or request a refund, as described in the Refund Policy and in the Terms of Use (section “Right of withdrawal”); (d) send questions and complaints to support@simswift.io; (e) exercise your rights regarding your personal data under the GDPR, as described in the Privacy Policy; (f) close your account at any time, free of charge and without a notice period.

You must be at least 18 years old to create a SimSwift account or to buy an eSIM. By placing an order you confirm that you are 18 or over and that you have the legal capacity to enter into a contract.

To use our Services you need an unlocked, eSIM-compatible device, for which you are the responsible user. Please check that your device supports eSIM and is not network-locked before you buy. Answers to common questions about compatibility and installation are available in our FAQ.

Your SimSwift account is personal to you and cannot be assigned or transferred to anyone else without SimSwift’s prior written approval. You are responsible for keeping your login details secure.

You can update your profile details, manage marketing emails, download your data or close your account at any time from the Profile page in your account.

Prices are shown on the package pages and at checkout, and include applicable taxes. The price shown at checkout is the total price you pay. No additional fees are added at checkout.

Payments are charged in euros (EUR), or in British pounds (GBP) if you have selected GBP as your currency. Prices shown in any other currency are approximate conversions for information only; if you have selected another currency, your card is charged in EUR. Your card issuer may apply its own exchange rate or foreign-transaction fees, which are outside our control.

You can pay by debit or credit card, PayPal, or SimSwift points. Card payments are processed by our payment service providers FlowaPay and Paytech, and PayPal payments by PayPal. These providers are PCI DSS compliant. SimSwift never stores full card numbers or card security codes (CVV).

3-D Secure: card payments are authenticated with 3-D Secure (Visa Secure / Mastercard Identity Check) where your card issuer supports it. Your bank may ask you to confirm the payment, for example in its mobile app or with a one-time code. If authentication fails or is declined, the payment is not completed and you are not charged.

All purchases are one-time payments. We do not sell subscriptions, and we never charge your card or PayPal account automatically or repeatedly.

After payment you receive a confirmation email with a PDF receipt and invoice. Your orders, receipts and invoices are also available in your order history.

We deliver the eSIM digitally immediately after your payment is confirmed: the eSIM details (such as the QR code and activation details) are sent to your email address and shown in your account.

If your payment fails, is declined or is not confirmed, the order is not fulfilled, no contract is concluded and you are not charged. Any amount temporarily reserved on your card is released by your bank.

If, after your payment has been confirmed, we cannot deliver or provision your eSIM (for example because of a technical fault at our eSIM provider), we will inform you and refund the full amount to your original payment method (or as SimSwift points if you paid with points) without undue delay and at the latest within 14 days, unless you choose to receive a replacement eSIM instead.

If you buy as a consumer, you have the right to withdraw from a distance contract within 14 days of the date of purchase, without giving any reason.

When the right ends: the right of withdrawal ends on the earlier of 14 days after your purchase or the date on which the eSIM is activated. An eSIM is activated when it is installed on a device and connected to a mobile network (first data use). At checkout you expressly request immediate delivery of the eSIM and acknowledge that you lose your right of withdrawal once the eSIM is activated. If, having requested immediate supply, you activate the eSIM within the 14 days, your right of withdrawal ends on activation. You cannot withdraw from a purchase of an eSIM that you have already started to use.

Unused eSIMs: an eSIM that has been delivered but not activated is refunded in full if you withdraw within the withdrawal period, as described in our Refund Policy.

How to withdraw: send us a clear statement of your decision by email to support@simswift.io before the withdrawal period expires. You may use the model withdrawal form at the end of these terms, but you do not have to.

Effects of withdrawal: we refund all payments received from you without undue delay and at the latest within 14 days of the day we receive your withdrawal, using the same payment method you used (or as SimSwift points if you paid with points), unless you expressly agree otherwise. You are not charged any fees for the refund.

Our refund rules are set out in our separate Refund Policy, which forms part of these terms. It covers withdrawal refunds, replacements and refunds for eSIMs that cannot be used because of an error on our part, unauthorised purchases, incorrect charges, how to request a refund and how refunds are paid.

In summary: an eSIM that has not been activated is refunded in full if you withdraw within 14 days of purchase. Once an eSIM has been activated or any of its data has been used, it can be replaced or refunded only in the cases described in the Refund Policy. Approved refunds are paid to your original payment method, or as SimSwift points if you paid with points. Nothing in the Refund Policy limits your statutory rights, including where the Services do not conform to the contract.

You can close your SimSwift account at any time, free of charge and without a notice period, from the Profile page in your account or by emailing support@simswift.io. Closing your account does not cancel eSIMs that have already been delivered: they remain usable until their data allowance or validity period runs out. Because there are no subscriptions or recurring charges, you do not have to cancel anything else to stop using our Services.

We may suspend or terminate your account or our Services by giving you at least 14 days’ notice by email. We may suspend or terminate your account immediately, without prior notice, if you seriously breach these terms or our Acceptable Use Policy, if we reasonably suspect fraud, unauthorised payments or abuse, or if we are required to do so by law or by a competent authority. We will tell you the reason, unless the law prevents us from doing so.

If your account is terminated because you breached these terms or the Acceptable Use Policy, you are not entitled to a refund for the affected Services, except where the law requires it. If we terminate for any other reason, eSIMs already delivered remain usable until they expire; if we can no longer provide them, we refund the price of eSIMs not yet used, or the unused portion.

We work with selected network and eSIM providers. If a provider stops supplying a Service you have already purchased, we will offer you, at your choice, a comparable replacement eSIM or a refund (in full if the eSIM has not been used, or of the unused portion otherwise). See our Refund Policy or contact support@simswift.io.

If you have a problem with a payment or an order, please contact us first at support@simswift.io. We reply within 2 business days and aim to resolve the issue within 14 days, including by refunding you where you are entitled to a refund.

If you file a chargeback or payment dispute with your card issuer or PayPal, we will provide them with evidence about the order, such as the order details, the delivery and activation status of the eSIM, and the confirmations you gave at checkout.

Chargebacks filed without justification after an eSIM has been delivered or used may lead to the suspension of your account.

This section does not limit your statutory rights or your rights against your card issuer or payment provider.

We do not provide our Services to persons or entities located in, or ordinarily resident in, countries or regions subject to comprehensive EU, UN, UK or US sanctions, or in the following restricted regions: Crimea, the so-called Donetsk and Luhansk People’s Republics (DNR/LNR), Cuba, Iran, North Korea and Syria. We also do not provide our Services to persons or entities named on EU, UN, UK or US sanctions lists, or owned or controlled by them.

You must not buy or use our Services in breach of applicable sanctions or export-control laws. We may refuse or cancel orders, and suspend accounts, where we reasonably believe that this section applies. Where we cancel an order for this reason, we refund the payment unless the law prohibits us from doing so.

These terms and any contract with us are governed by the law of the Republic of Bulgaria. If you are a consumer and live in another country of the European Union, this choice of law does not deprive you of the protection of the mandatory consumer-protection rules of the country where you live.

Complaints: please contact us first at support@simswift.io or +359886360883 (Monday to Friday, 9:00–18:00 UK time) with your order number and a description of the problem. We reply within 2 business days and aim to resolve every complaint within 14 days.

Courts: if you are a consumer, you may bring proceedings either in the courts of Bulgaria or in the courts of the EU country where you live, and we may bring proceedings against you only in the courts of the country where you live (Article 18 of Regulation (EU) No 1215/2012). If you use our Services as a business customer, the courts of the Republic of Bulgaria have exclusive jurisdiction.

Out-of-court resolution: if you are a consumer and we cannot resolve your complaint, you can contact the Bulgarian Commission for Consumer Protection (Комисия за защита на потребителите, KZP), Sofia, kzp.bg, and refer the dispute to its Conciliation Commissions for out-of-court (ADR) resolution. If you live in another EU country, the European Consumer Centre Bulgaria (ecc.bg) offers free help with cross-border disputes.

Business customers only: if you use our Services as a business customer, you agree that disputes will be resolved on an individual basis and not in a class, consolidated or representative action, to the extent permitted by law. This does not apply to consumers, who keep all their statutory rights, including the right to be represented in a representative action.